SERVICE
SERVICE
DESIGNER
DESIGNER
I am a service designer who bridges human needs and organizational change. My specialty is defining problems through both the user experience and the structures that deliver it, ensuring that implementation is a part of the design process. I work where empathy meets systems, turning complexity into services for meaningful change.
Service design,
facilitation,
user-centered research,
& prototyping
Selected work (4)
User research & interviewing
Problem framing
Systems thinking
Customer journey mapping
Service blueprinting
Insight synthesis & sense-making
Service prototyping
Co-creation & facilitation
Workshop facilitation
Ideation & concept development
User Experience Desing (UX)
Cross-functional collaboration
Stakeholder management
Visual communication
Empathy & human-centered mindset
What I do
I apply methods like co-creation, service blueprints, and future-state scenario design to align customer needs with business and operational constraints. My focus is on defining problems that organizations can actually act on bridging vision, systems, and delivery.
At have Isabella som kollega er en gave: Dygtig, arbejdsom og super behagelig. Går til opgaver med krum hals. Finder svar og løsninger også når de ikke ligger lige for. Jeg kan kun give hende mine største anbefalinger!
Jane Kjertmann Beauvais, Chefkonsulent - Forretningsudvikling, Klima-, Miljø- og Teknikforvaltningen, Københavns Kommune.
Isabella er kreativ, arbejdsom og begavet og jeg videregiver hermed min varmeste anbefaling til hendes fremtidige arbejdsgivere og samarbejdspartnere.
Ditte Thøgersen, Innovation Konsulent, PhD, Rigshospitaet.
Testimonials
SERVICE
SERVICE
DESIGNER
DESIGNER
I am a service designer who bridges human needs and organizational change. My specialty is defining problems through both the user experience and the structures that deliver it, ensuring that implementation is a part of the design process. I work where empathy meets systems, turning complexity into services for meaningful change.
Service design,
facilitation,
user-centered research,
& prototyping
Selected work (4)
User research & interviewing
Problem framing
Systems thinking
Customer journey mapping
Service blueprinting
Insight synthesis & sense-making
Service prototyping
Co-creation & facilitation
Workshop facilitation
Ideation & concept development
User Experience Desing (UX)
Cross-functional collaboration
Stakeholder management
Visual communication
Empathy & human-centered mindset
What I do
I apply methods like co-creation, service blueprints, and future-state scenario design to align customer needs with business and operational constraints. My focus is on defining problems that organizations can actually act on bridging vision, systems, and delivery.
At have Isabella som kollega er en gave: Dygtig, arbejdsom og super behagelig. Går til opgaver med krum hals. Finder svar og løsninger også når de ikke ligger lige for. Jeg kan kun give hende mine største anbefalinger!
Jane Kjertmann Beauvais, Chefkonsulent - Forretningsudvikling, Klima-, Miljø- og Teknikforvaltningen, Københavns Kommune.
Isabella er kreativ, arbejdsom og begavet og jeg videregiver hermed min varmeste anbefaling til hendes fremtidige arbejdsgivere og samarbejdspartnere.
Ditte Thøgersen, Innovation Konsulent, PhD, Rigshospitaet.
Testimonials